Author Archives: JS

Analytics Personas

I talk about personas a lot, and with good reason – it’s how we in all facets of SDLC get our heads around our customer, our audience. If you want to build anything you’re gonna need a persona. Most of … Continue reading

Posted in Interactive Conversation

Interesting find – Data-Aware

Here’s an interesting find: While interviewing customers to build out analytics personas – I noticed an interesting trend among the users I was interviewing. From the very top of the org-chart, all the way to the bottom, any one of … Continue reading

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I recently took the Gallup StrengthFinder assessment again, this time for naviHealth. Here are the results:

Posted in Interactive Conversation

IaaS, PaaS, and SaaS

I recently found this infographic explaining pizza as a service it’s funny and is a great analogy, but after a conversation with an old coworker, I realized that not everyone knows the original definitions of how the ecosystem of products … Continue reading

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T-Shirt Sizing: Is there nothing it can’t do?

I recently discovered Planning Poker style T-Shirt Sizing can aid the elicitation process while gathering and ranking pain-points. The job: Gathering pain-points from many Lines Of Business (LOB) related to the process of policy administration for AIG. The goal, incorporate … Continue reading

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This is Epic:

My contract with AIG is coming to a close, and I’ll be back on the market shortly. Since I spend so much of my time writing user stories, I thought to express my availability in the same way. As an experienced Product … Continue reading

Posted in Interactive Conversation

UX Burnout?

Haven’t heard of UX burnout? Don’t worry neither had I, but looking back over the last umpteen years – I’ve sure felt it. UX burnout is a term coined by UX Designer Benjamin Earl Evans in an article for (A publication that incidentally … Continue reading

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